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Despite the fact that 48 percent of today’s organizations agree that customer experience (CX) is important to their organization’s strategic direction, many have found a significant gap between CX performance and business performance, meaning that these priorities aren’t meeting internal expectations.

So, how can companies best revamp their CX strategies and close to gap to ensure success throughout?

Browse this report to gain insight into the current CX and contact center landscape and learn more about the top vendors that can help your teams drive customer engagement and satisfaction.

Vendor:

Foundever

Posted:

Jan 3, 2024

Published:

Jan 3, 2024

Format:

HTML

Type:

Research Content