CX loyalty programs: How to ensure engagement
Retaining a consistent customer base is something that all businesses can struggle with. This was the case for this prestigious luxury hotel chain, who was challenged with fostering high levels of customer experience (CX), engagement, and satisfaction.
Luckily, they found HGS, who was able to help them implement a customer loyalty program that drove CX success.
Dig into this case study to hear the full story.