The key to testing & troubleshooting agent processes

When this cloud-based contact center solution provider became concerned about the consistent quality and efficacy of their technology, they sought out a way that they could test and troubleshoot their processes and potential issues for agents.

Luckily, they found Cyara, who was able to implement connection tests and help them achieve:

Customizable, brandable tools to self-assess quality
Easy to access, detailed data for issues that arise
And more

Access the case study to hear the full story.

Vendor:: Cyara
Posted:: Sep 28, 2023
Published:: Sep 28, 2023
Format:: HTML
Type:: Case Study

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