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Modern customer journeys are a complex web of experiences and interactions that are meant to maximize the value of your product or service. However, when there’s a disruption to value delivery, customers look to customer service for resolution.

This is a critical moment of truth where loyalty is earned. Successfully delivering service resolution in this era of perpetual newness requires customer service to connect across the enterprise to deliver the optimal resolution to exceptions.

Tap into this research content to examine the challenges that service leaders are facing today and discover critical capabilities that are needed to transform customer service and deliver the outcomes that customers expect.

Vendor:

SAP

Posted:

Mar 9, 2023

Published:

Mar 9, 2023

Format:

HTML

Type:

Research Content