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80% of customers believe that the customer experience needs to be improved, and nearly half say customer service support is the reason, according to Qualtrics research.
How can you improve your customer service processes to stay competitive?
By transforming customer service beyond a one-department activity, the work of serving customers becomes a process that delivers fast and accurate resolutions, regardless of source, every time.
Read on to learn how connecting customer service operations to the back office and across the enterprise helps complete the value chain so that you can deliver the outcomes that matter to customers and drive business growth.
- Vendor:
- SAP
- Posted:
- Mar 7, 2023
- Published:
- Mar 7, 2023
- Format:
- Type:
- eBook
