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While AI and automation can address a growing proportion of simpler customer requests, contact center agents are seeing their daily workload shift as they are left to handle more complex and inevitably longer transactions.

That’s why AI and automation have an equally important role to play in empowering contact center employees to be even more efficient.

Read this e-book to understand how the combination of AI and automation powered self-service with AI-assisted human service can help to drive unprecedented change in CX delivery.

Vendor:

Sabio

Posted:

Apr 8, 2023

Published:

Apr 8, 2023

Format:

HTML

Type:

eBook