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If you’ve ever called into a customer service center and felt like an account number and not a person, you’re not alone. Businesses of all kinds lose customers all the time due to poor service.
In this article, you will learn about how to apply best practices in your contact centers to deliver excellent customer service. You will also see the business case for effective personalization in customer service and how it makes much more than just happy customers.
Read on to learn more about the keys to personalization and how you can transform your customers into partners for life with the right changes in your contact center processes.