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Service ownership is an operating model where the people closest to the technology from a design and implementation perspective are responsible for the entire product development lifecycle.

However, in order for service ownership to truly be effective a culture shift is needed, so that ownership is not seen as a burden, but rather as a privilege.

This white paper explores the nuances of shifting to a service ownership culture, including 7 best practices for navigating the shift:

  • Stay agile
  • Set yourself up for success
  • Don’t play the blame game
  • And 4 more

Download now to discover more.

Vendor:
PagerDuty & AWS
Posted:
Jan 6, 2023
Published:
Jan 6, 2023
Format:
PDF
Type:
White Paper

This resource is no longer available.