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Improving member engagement has long been at the top of any payer’s wishlist, and now with hiring challenges, helping staff work top-of-license is also at the top of that list. Paramount’s goals were to improve member engagement reduce health risk to reduce avoidable utilization. Paramount recognized the 3 month lag time in data collected through claims was a limiting factor and implemented a new approach to identify members in need of disease management outreach. This presentation will describe how Paramount used real-time member-reported data to identify members who needed help managing their chronic condition and reached out to them the same day to provide support. Paramount’s Disease Management team saw a 187% improvement in its engagement rate due to the timely and rapid outreach. Member satisfaction rates improved as well. 

Learning Objectives:

• Explain why real-time data is necessary for population health teams to improve member engagement and reduce avoidable utilization
• Identify how automated Deviceless Remote Patient Monitoring collects real-time member health data across Medicare and Medicaid populations
• Describe how Paramount enabled disease managers to work top of license while positively impacting member engagement and lowering member health risk

Vendor:

Lightbeam Health Solutions

Premiered:

Oct 18, 2022

Format:

Video

Type:

Webcast