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It’s reported that 1/3 of your customers will leave after just one negative experience with a contact center, making it critical to impress on the first try.

Due to this, many organizations have turned to AI in order to generate more efficient customer experiences and take some pressure off of agents. But as AI continues to get more complex, some struggle to see the benefits.

Dig into this article to learn how leading companies are using AI strategically in their contact centers for improved overall experiences, with ways including:

  • Slashing call times with predictive call routing
  • Automation with chatbots
  • Quickly accessing accurate interaction analytics
  • And more
Vendor:
RingCentral
Posted:
Nov 23, 2022
Published:
Nov 23, 2022
Format:
HTML
Type:
Blog

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