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The interactive voice response (IVR) solution is often the first thing that customers encounter when attempting to contact your organization, making it critical for your IVR scripts to be simple, regularly updated, and agent accessible.

But as customers continue to interact with traditional voice calls, they also expect digital options, such as email, online chat, and social media. With all these choices, it can be difficult for companies to keep up with their scripting.

Read through this article to find 6 steps and best practices for improving your IVR scripting, including:

• Avoid offering too many options
• Provide customers with the ability to speak to a person
• Include a call-back option
• And 3 more

Vendor:

RingCentral

Posted:

Nov 29, 2022

Published:

Nov 29, 2022

Format:

HTML

Type:

Blog