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When Panera Bread stores began to experience long lines at peak times such as breakfast and lunch, and employees were often failing to accurately record order customizations, their customer experience (CX) began to suffer.

In order to fix this, Panera sought out a company that could help them build a platform that enabled in-store customers to utilize self-service kiosks, web, and mobile native applications for iOS and Android that allowed customers to order ahead online. That’s when they found Mobiquity.

Access this case study to hear the full story and learn how Mobiquity was able to improve Panera’s CX with an efficient and effective platform.

Vendor:
Mobiquity & AWS
Posted:
Jul 29, 2022
Published:
Jul 29, 2022
Format:
PDF
Type:
Case Study

This resource is no longer available.