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Technology, competition, and changing customer expectations are three factors that are currently shaping customer experience (CX) in financial organizations and are requiring companies to innovate if they want to maintain or improve their competitive position.

However, in order to achieve CX success, human agents, apps, and physical branches must all be aligned in order to consistently execute on every type of interaction – meaning that most are now relying on virtual agents.

Access this white paper to learn how your organization can leverage virtual agents to synchronize interactions across physical and digital realms in order to provide the best, most useful, and engaging customer journey possible.

Vendor:

Mosaicx

Posted:

Jul 27, 2022

Published:

Jul 27, 2022

Format:

PDF

Type:

White Paper