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Two years ago, Pfizer awarded the clinical trial management for its COVID-19 vaccine to Signant Health—one of their most difficult studies executed to date. For example, in order to conduct the trial, Signant Health needed to enroll 46,000 patients.
With this tall task set before them, Signant enlisted the help of ServiceNow and Capgemini to eliminate data silos and streamline the multi-channel patient experience using robust agent and service desk support.
Read their success story to learn from Signant’s experience and see how your business can see similar outcomes with this partnership, like a 95% customer satisfaction rate.
- Vendor:
- Capgemini ServiceNow
- Posted:
- Jul 21, 2022
- Published:
- Jul 21, 2022
- Format:
- Type:
- Case Study
