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Customer service experiences are now one of the most influential factors affecting customer retention, future revenue, and competitive differentiation. So, how was one of the UK’s leading high street banks able to transform its customer engagement strategy across different areas of the business?

Read through this case study to learn how this bank embraced social customer service, harnessing new technology to improve experiences. Inside, you’ll discover a tool that enabled the bank to integrate its Facebook page into its contact center and equip agents with the tools to provide customer support through Facebook Messenger.

Vendor:

Cisco Webex

Posted:

Jul 13, 2022

Published:

Jul 13, 2022

Format:

PDF

Type:

Case Study