This resource is no longer available
In an era where CX is a top driver of digital network investments, revenue and margins, CX is a necessary component of a digital resiliency framework.
In order to achieve this, enterprises should consider a platform that facilitates a seamless, omnichannel customer engagement strategy that is simple to implement and operate.
Communications platform-as-a-service (CPaaS) can facilitate flexible use of real-time communication capabilities and multiple engagement channels, offering digital CX and service delivery for marketing, customer service, operations and more.
Take a look at this IDC white paper on CPaaS to learn more and see how you can implement it in your organization for CX success.