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In an era where CX is a top driver of digital network investments, revenue and margins, CX is a necessary component of a digital resiliency framework.

In order to achieve this, enterprises should consider a platform that facilitates a seamless, omnichannel customer engagement strategy that is simple to implement and operate.

Communications platform-as-a-service (CPaaS) can facilitate flexible use of real-time communication capabilities and multiple engagement channels, offering digital CX and service delivery for marketing, customer service, operations and more.

Take a look at this IDC white paper on CPaaS to learn more and see how you can implement it in your organization for CX success.

Vendor:
Cisco Webex
Posted:
Jul 6, 2022
Published:
Jul 6, 2022
Format:
PDF
Type:
White Paper

This resource is no longer available.