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A critical engagement lever to build consistent and positive customer experiences lies in providing customers with a choice of communication channels and methods. Customers expect communications with brands and service providers to be convenient, relevant, efficient, and considering their preferences at all times.

Access this Forrester report to learn how Webex Connect can help you integrate, scale, and orchestrate communication journeys to maintain and optimize customer interactions, and discover risk-adjusted quantified benefits of the software as well as common challenges that Webex customers faced before adopting the technology.

Vendor:

Cisco Webex

Posted:

Jun 22, 2022

Published:

Jun 23, 2022

Format:

HTML

Type:

Analyst Report