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ITSM is a continuous process; organizations must evaluate regularly to bridge the gap between current processes and aspirational goals.

The Freshservice Benchmark Report (FBR) offers an index for KPIs that IT leaders can benchmark against. This year’s edition focuses on 3 relevant themes:

• Employee experience and engagement
• Automation and AI in service management
• Unified service experiences

Take a look at this report so you can determine what levers to pull and ultimately deliver a delightful experience to employees and customers.

Vendor:

Freshworks

Posted:

Jun 2, 2022

Published:

Jun 2, 2022

Format:

PDF

Type:

Research Content