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When it comes to forging the path to customer loyalty and profitable business growth, CX has become the only long-term differentiator B2B firms can rely on to grow and succeed.

But B2B firms face the particular challenge of satisfying the needs of multiple stakeholders to acquire new clients, keep existing ones, and earn loyalty, which is especially tough amidst turbulent market conditions like supply chain shortages and rising prices.

Access this report to learn about the role of agile CX programs in helping B2B firms keep up with shifts in buyer behavior and discover 5 key building blocks needed to cultivate a top-notch CX program.

Vendor:

SAP

Posted:

May 13, 2022

Published:

May 13, 2022

Format:

HTML

Type:

Research Content