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Today, creating a consistently positive customer experience in retail is as important as it is complex.

In order create a slick omnichannel ecosystem that reinforces customer retention and extends customer lifetime value, marketers and CX professionals must analyze and optimize how each channel interacts with others and how it delivers value.

Explore this retail trends playbook to learn how successful retailers are using technologies, integrating customer data, updating cultures, and adapting strategies to make their omnichannel retail experience more intuitive, more effective and, ultimately, more profitable into 2022 and beyond.

Vendor:

SAP

Posted:

May 12, 2022

Published:

May 12, 2022

Format:

HTML

Type:

eBook