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China CITIC Bank International Limited (CNCBI), provider of a vast array of financial services, has built a reputation for dedication to customer service in a heavily regulated industry.

This dedication is seen clearest in the bank’s implementation of OpenText InfoArchive, an enterprise archiving platform, to centralize all computer-generated reports in a compliant data repository. All content is now available in one place to strengthen security control, improve operational efficiency, and provide employees with easy search and retrieval, streamlining customer experience.

Check out this case study to see how OpenText helped CNCBI maintain customer satisfaction while ensuring compliance functionality.

Vendor:

Open Text

Posted:

Apr 27, 2022

Published:

Apr 27, 2022

Format:

PDF

Type:

Case Study