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For insurance companies in the UK, increased competition, higher costs of compliance and the use of cost-comparison websites is driving the need for strong cost management and process consolidation.

To meet these financial and compliance needs while delivering personalised communication to customers, insurance companies must carefully consider their inbound and outbound communication channel strategies.

Access this report to learn about the structure, growth, technology, HR and commercial issues found in contact centres within the UK contact centre insurance sector to gain insights for running your operations successfully.

Vendor:

Genesys

Posted:

Apr 1, 2022

Published:

Apr 2, 2022

Format:

HTML

Type:

White Paper