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When customers are unable to purchase the products they want on first contact with a brand, whether that’s in-store or online, they expect to be offered fast, convenient alternatives to receive what they’re looking for.

But retailers often maintain separate ring-fenced stock pools and distribution processes for their physical store-based and online environments, which can have a serious negative impact on the customer experience.

Access this resource to explore consumer research conducted by HSO that highlights the scale of this challenge and the importance of addressing it effectively with ERP solutions.

Vendor:

HSO Microsoft

Posted:

Apr 1, 2022

Published:

Apr 1, 2022

Format:

HTML

Type:

Resource