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Research shows that Enterprise Service Management (ESM) strategies are most commonly being executed to meet the need for process standardization and optimization, cost reduction, and improved employee experiences.

In fact, 71% of organizations have either started or are planning to use ITSM capabilities outside of IT.

Consider this 20-page guide your introduction to ESM, unpacking the key issues you need to consider, and offering up suggestions for how to select the vendor that’s right for your organization.

Download now to get started.

Vendor:

IFS

Posted:

Mar 15, 2022

Published:

Mar 15, 2022

Format:

HTML

Type:

White Paper