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The pandemic drove a rapid increase in the global reliance on digital government services. To strengthen the community’s trust and confidence in the government while also reducing cost to serve, governments must work to improve both citizen and employee experiences across digital engagement channels.

Download this global survey report to discover key customer satisfaction insights in regard to government services, access case studies, & learn about ways that governments can collect and use data to deliver more personalized, user-friendly services that can benefit both them and their customers.

Vendor:
Salesforce
Posted:
Jan 18, 2022
Published:
Jan 19, 2022
Format:
HTML
Type:
Analyst Report

This resource is no longer available.