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IT often uses service-level agreements (SLAs) to benchmark technology performance, but with the rising importance of employee experience (EX), SLAs alone are ineffective as a measure of EX.

Experience-level agreements (XLAs) can help by quantifying employee tech experience, monitoring it, and linking it to business outcomes, but they can pose challenges of their own.

Click into this resource to see the definitions of key XLAs and best practices for implementing them.

Vendor:

Lakeside Software

Posted:

Dec 13, 2021

Published:

Dec 14, 2021

Format:

HTML

Type:

Resource