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Customer expectations for excellent service are rising, but only 42% of support leaders are certain they’re meeting those expectations. And until recently, most support teams faced an impossible choice – stay personal with customers or prioritize efficiency.
Now with conversational support, e-commerce companies can combine human, self-serve, and proactive support, to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.
Explore this eBook to learn how Intercom’s Conversational Support Funnel can help businesses harness the power of messenger-first experiences, and discover 5 key e-commerce trends and tips for staying ahead of the conversational curve.
- Vendor:
- Intercom
- Posted:
- Dec 3, 2021
- Published:
- Dec 3, 2021
- Format:
- Type:
- eBook
