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The challenges CX leaders will face in 2022 are unlike what they’ve ever faced before – the goal is still to attract and retain customers, with service that outshines competitors’ – but the landscape has changed.
A global survey unveiled that customers now expect two-way relationships with brands forged by feedback and action. And these shifting expectations can leave CX professionals overwhelmed.
Read this survey report to discover 4 key consumer trends and learn what actions will convince customers to not only stay but spend more in 2022.
- Vendor:
- Qualtrics
- Posted:
- Dec 2, 2021
- Published:
- Dec 2, 2021
- Format:
- Type:
- eBook
