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Allstate was struggling to deliver a successful contact center experience after launching a new division – Allstate Business Insurance (ABI) – that brought with it new products, systems, and underwriting policies that were challenging to access.

Explore this case study to learn how ABI partnered with Earley Information Science to implement an AI solution to better support their agents with capabilities to answer questions, find critical documents, and quote and issue products, and discover how an artificial agent can transform the agent and customer experience.