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To attract and retain customers today, companies across industries must invest in digital CX. The emergence of modern service infrastructure and CX forward strategies means that even small friction points in CX implementations cause sales and conversion drop-offs and increase reliance on costly agent-assisted support.
By fixing the last mile of CX with digital self-service, companies can drive customer action while lowering costs by 30-40%.
Explore this 2021 report to discover 6 critical consumer trends, 5 recommendations for executing seamless digital experiences, and insights into how a digital CX automation platform can help you deliver the service that today’s customers demand.
- Vendor:
- Airkit
- Posted:
- Oct 28, 2021
- Published:
- Oct 28, 2021
- Format:
- Type:
- eBook
