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Global convenience and fuel retail company, Circle K, sought to enhance their customer service offerings and reduce call volumes for their support teams, enabling them to focus on more complex tasks.

Realizing they needed to implement a conversational digital assistant, they considered several vendors and ultimately chose Teneo for their multi-lingual capabilities and integration with back-end systems.

Now, virtual assistant Kay handles both informational and transactional processing over a vast number of intents, and in 3 languages. To learn more about how Kay has rapidly reduced call volumes while delivering 24/7 support to Circle K customers, explore this case study.

Vendor:

Artificial Solutions

Posted:

Jan 10, 2022

Published:

Sep 28, 2021

Format:

PDF

Type:

Case Study