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Utility suppliers are being forced to modernize rapidly, and contact centers are in the spotlight in the struggle to meet customer expectations. If businesses can unlock the power of data, they will be able to transform customer experiences and accelerate innovation in the contact center. The key to these innovations? Artificial Intelligence.

AI can help contact centers:

• Match agents to callers based on specific performance data
• Pull data from calls into a quality management system
• Offer new self-service opportunities for consumers

Learn more in this infographic about how AI can help you create easy, seamless, intelligent customer interactions, and build greater trust and customer loyalty.

Vendor:

Genesys

Posted:

Nov 29, 2021

Published:

Sep 22, 2021

Format:

PDF

Type:

Infographic