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Digital customer service is more important than ever, and customer expectations of brand reps are higher than they were just a year ago. This creates an unmeetable demand for quality agents, but only 30% of retail contact centers are using AI tools to successfully bridge this gap.

While most contact centers plan to expand AI capabilities in 2021, it can be daunting to know where to invest.

Learn about some of the major challenges CX professionals face, and how they’re using AI and self-service solutions to mitigate them in this Talkdesk report.

Vendor:

Talkdesk

Posted:

Dec 20, 2021

Published:

Sep 16, 2021

Format:

PDF

Type:

Analyst Report