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When it comes to overall business success, few drivers are more important than the customer experience (CX). In fact, studies suggest that CX has already overtaken price and product as the key brand differentiator.

Regardless of the business sector, companies increasingly recognize the value of happy customers – and the inevitable costs of unsatisfactory customer interactions. Is your CX strategy up to snuff?

Download this brief to learn more about the value of CX and the importance of contact center infrastructure to CX.

Vendor:

RingCentral

Posted:

Aug 16, 2021

Published:

Aug 16, 2021

Format:

HTML

Type:

Resource