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What does the next decade hold for customer experience (CX) programs? In 2020, we learned that traditional CX programs and metrics were not designed for significant fluctuations in customer, employee, brand and product expectations.

In this guide, you'll learn how to pivot your CX program toward a resilient experience management (XM) program that enables your organization to continuously listen, propagate insights and rapidly adapt.

Vendor:

Qualtrics

Posted:

Jul 9, 2021

Published:

Jul 9, 2021

Format:

HTML

Type:

White Paper