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Signant Health prides itself on being a leader in clinical trials, but trials need more than just technology to succeed – they need great customer service.

After analyzing its service-desk capabilities, Signant Health knew it needed to transform the patient experience, focusing on three key goals: patient retention, support, and speed.

Open up this paper to see which solution Signant Health implemented to help meet those goals, and learn how you can do the same in your organization.

Vendor:

Capgemini

Posted:

Jul 20, 2021

Published:

Jul 20, 2021

Format:

PDF

Type:

Case Study