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With the rise of AI and information technologies, service desks are evolving into more automated, data-driven conversation experience service desks. Also known as: AI service desks.

This paper takes a technical deep dive into AI service desks, covering current technical challenges, a look at Aisera’s AI service desks, key takeaways, and more.

Vendor:

Aisera

Posted:

Jun 7, 2021

Published:

Jun 7, 2021

Format:

PDF

Type:

White Paper