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Virtual support agents (VSA) are designed to provide immediate, personalized answers to employee questions and issues with the goal of resolving help desk tickets.
The key to VSA success, and significant returns on your investment, is a language model that recognizes employee language with a high degree of accuracy.
Access this white paper to learn how Espressive achieves language model success with VSAs, including:
- What a crowd-based architecture is and how it's used to achieve high accuracy
- Phrase recognition and advanced NLP for better understanding
- How the Espressive language model continues to learn
- And more
- Vendor:
- Espressive
- Posted:
- May 19, 2021
- Published:
- Jan 12, 2021
- Format:
- Type:
- White Paper
