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Ricoh is a global technology company, known for manufacturing fax machines, digital copiers, and other collaboration tools and hardware. As part of their overall digital transformation strategy, the company wanted to improve service delivery.
To do that, Ricoh turned to Help Lightning—whose patented technology uses merged reality to combine two real-time video streams into a collaborative work environment shared between a remote expert and an on-site technician.
Read this case study to see how working with Help Lightning has helped Ricoh improve service delivery and the overall customer experience.
- Vendor:
- Help Lightning
- Posted:
- Jul 15, 2021
- Published:
- Apr 8, 2021
- Format:
- Type:
- Case Study
