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You know you need an AI-powered chatbot but choosing one from the myriad of solutions can be impossible.

In order to narrow down your chatbot options, you need to consider the essentials:

• Is your chatbot going to be conversational or scripted?
• How will your AI interact with, and assist, your agents?
• How much will your chatbot software need to integrate with your existing systems? Will you need it to have open, out-of-the-box API integration?

Read this white paper to learn 11 key considerations you need to be making as you consider chatbot solutions—and discover how you can use these criteria to help narrow down your options to those that best fit your unique use case.

Vendor:

Bold360 by LogMeIn

Posted:

Apr 1, 2021

Published:

Mar 31, 2021

Format:

PDF

Type:

White Paper