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Not long ago, customer service required little more than a call center. As Gartner describes, the “everything customer,” today’s consumers want options—phone, text, chat and more—to contact you 24/7.
Delivering that requires a cloud-based contact center.
In this white paper, explore the 4 major ways a CCaaS can deliver a better employee and customer experience in 2021 and beyond.
Download now to learn more.