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When the unexpected strikes or customer demands suddenly change significantly, contact centers must adapt quickly.
While the pandemic is an obvious example of a disruptive event, more common and even anticipated events, such as planned system outages or holiday sales can also dramatically change the demand for contact center services.
In this eBook, explore 5 strategies that can help you maintain customer service levels when expected events occur.
Download your copy to get started.
- Vendor:
- NICE CXone
- Posted:
- Feb 8, 2021
- Published:
- Jan 19, 2021
- Format:
- Type:
- eBook
