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Xero's customer experience (CX) team previously relied on emails to share guidance and documentation.

When CX started using Slack, the team reorganized. The team now have 30 to 40 Slack channels —virtual spaces where teams can share messages, files and tools, and the customer support flow is smooth and streamlined.

See how they did it.

Vendor:

Slack

Posted:

Feb 8, 2021

Published:

Dec 18, 2020

Format:

PDF

Type:

Case Study