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Many organizations struggled to provide service to their customers when their offices and storefronts closed and employees in their contact centers and customer support teams transitioned to working from home.
With fewer resources available and technology not closing the gap, they scrambled to address spikes in service volumes and efficiently handle changing customer demands. So, what can be done to prepare customer service to handle whatever tomorrow may bring?
Explore the 6 best practices of customer service leaders in this eBook.
- Vendor:
- ServiceNow
- Posted:
- Dec 2, 2021
- Published:
- Nov 23, 2020
- Format:
- Type:
- eBook
