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As one of the world’s most respected service providers, Deloitte strives to provide its internal teams worldwide with proven processes and tools to work smarter and continually enhance client services.
But as demands increased, the organization was struggling to keep up—mainly due to inconsistent approaches to IT service management. To help unify and streamline processes, Deloitte turned to ServiceNow.
Download this case study to see how ServiceNow was able to help them:
- Increase productivity by up to 50%
- Reduce days sales outstanding by 20%
- Achieve an up to 5-fold ROI