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Delivering government services that are relevant, responsive, and secure is challenging, even on a good day. Today, citizens expect more from their government programs, while organizations are under the growing threat of ransomware attacks. Australia’s Cenitex is leading the charge into secure, digital services, providing information and communications technology to more than 35,000 people across 420 sites and seven departments in the Victorian Government. It’s not always an easy task, but Cenitex has learned from challenges to evolve its business and elevate customer experiences.