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The University Hospital Bonn has been utilizing a service management solution to augment their service desk capabilities since 2015, tailored to meet their specific hospital operational demands.
Inside this case study, learn how the hospital optimized its IT service desk capabilities, integrating automation into processes and additional self-service capabilities, earning benefits including:
- A complete return on investment within 5 months
- Net productivity gains amounting to almost 1 million euros
- And more
- Vendor:
- Matrix42
- Posted:
- Feb 8, 2021
- Published:
- May 19, 2020
- Format:
- Type:
- Case Study
