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In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Additionally, the increasing complexity of digital services and IT infrastructure means teams need a digital operations management platform that:
- Uses machine learning and AI to reduce noise by grouping similar alerts, enabling responders to focus on what matters
- Automates routing of incidents to the right resources at the right time
Find out the other characteristics after completing this brief survey.