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There is no perfect way to handle an emergency but having guidelines and good practices in place will ease the process.

Service organizations, like contact centers, are feeling that now more than ever amid COVID-19.

Download this DMG Consulting report to explore best practices and guidelines for managing contact centers during health emergencies, with tips regarding:

Communication
Systems
Operations
Employee Engagement

Vendor:: CallMiner
Posted:: Feb 8, 2021
Published:: Mar 25, 2020
Format:: PDF
Type:: Research Content

This resource is no longer available.

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