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Recent research by ThinkJar identified 6 trends that are driving a new evolution for customer service and helping it align with transformation efforts:
- Budgeting
- Spending priorities
- Technology adoption
- And 3 more
These trends, combined with the enterprise shift to becoming a digital business, led ThinkJar to design a “new” model for customer service. Learn about this new framework and how it can help you become a CX leader in this report.
- Vendor:
- ServiceNow
- Posted:
- Feb 8, 2021
- Published:
- Jan 27, 2020
- Format:
- Type:
- Research Content
